At Bamboochi, we want you to feel confident and satisfied with every purchase.

This policy applies to eligible order cancellations, replacements and refunds. We can only assist with orders placed directly through the official Bamboochi website at bamboochi.com. Orders purchased through another retailer or marketplace must be handled through the original place of purchase.

Order Cancellations

Cancellation by the Customer

You may cancel an upcoming subscription order at any time before the scheduled charge date.

Once an order has been charged, processed or prepared for shipment, we may no longer be able to cancel it.

We may send a renewal reminder before your upcoming charge date so you have time to review your order and confirm your shipping information. Changes made after an order has been processed will apply only to future subscription orders.

You can manage your subscription by logging into your Bamboochi account, where available, to:

• Skip an upcoming order
• Change your next order date
• Update your delivery information
• Cancel your subscription

You may also contact our customer support team for assistance.

Cancelling a subscription only affects future orders. You remain responsible for any order that was processed before the cancellation was completed.

When a refund is approved for an order that has already shipped, the original shipping charges are non-refundable.

Cancellation by Bamboochi

Bamboochi may cancel an order when:

• A product is unavailable or out of stock
• Incorrect pricing or product information was displayed
• There is a payment, inventory or order-processing issue
• We identify suspected fraud, misuse or abuse of our policies
• An unforeseen issue prevents us from fulfilling the order

If Bamboochi cancels your order after payment has been received, you will be notified and the applicable amount will be refunded.

Returns

For health, hygiene and safety reasons, Bamboochi cannot accept returns of toilet paper, paper towels or other personal-use paper products.

Please do not mail products back to us unless our customer support team has specifically instructed you to do so.

When usable products are no longer needed, we encourage customers to donate them to a local shelter, community organization or someone in need.

Damaged, Defective or Incorrect Orders

Please contact us if your order arrives damaged, defective, incomplete or different from what you ordered.

To help us resolve the issue, we may request:

• Your order number
• A description of the issue
• Photos of the product and shipping packaging
• Confirmation of the items and quantities affected

After reviewing the request, Bamboochi may provide an appropriate replacement, refund or store credit.

Claims involving damaged, defective, missing or incorrect products should be submitted within 30 days of the carrier’s recorded delivery date.

Refund Eligibility

Refund requests must be submitted within 30 days after the order has been marked as delivered by the shipping carrier.

Refunds are not normally available for:

• Requests submitted more than 30 days after delivery
• Large-volume, wholesale or bulk orders
• Products purchased from another retailer or marketplace
• Shipping charges for orders that have already shipped
• Repeated refund requests for the same product
• Orders involving suspected misuse or abuse of this policy

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

First-Order Satisfaction Requests

A first-order satisfaction refund may be approved once per customer and once per eligible product.

When a first order contains multiple boxes of the same product, the refund will be limited to the value of one standard box rather than the entire multi-box order.

For example, when a customer purchases two or more boxes of the same toilet paper product in their first order, only one box may be eligible for a refund.

Bamboochi reserves the right to limit or deny requests involving unusually large quantities, repeated claims, duplicate customer accounts or suspected misuse of the satisfaction policy.

Subscription Orders

Cancelling your subscription does not automatically cancel an order that has already been charged or processed.

Customers are responsible for reviewing their subscription schedule, delivery address and payment information before the next charge date.

Refunds will not normally be issued solely because a customer forgot to skip, reschedule or cancel an upcoming subscription order before it was processed.